Imagine needing to solicit a service but you didn't know how to ask. For Annie this unfortunately describes her experience. She was considerably distraught about it. Her experience was frightening. She explained that her reasons for going to the DMV was to get some paper work updated. Her only other experience there was with her husband, whom she always describes as a 'good' English speaker. She approached the situation timidly because the process seemed intimidating.
She felt like the people weren't nice to her. Unfortunately, it sounded like she encountered an employee who wasn't patient with Annies abilities. She said that they basically told her that she had to come back with a translator. Annie was so embarrassed and frustrated. She left the DMV only to head home in tears. Our conversation allowed me to imagine how challenging learning a foreign language in another country is. Her whole experience only feed the intimidation she felt from the beginning. I offered to help her update her documents online, but she didn't want this. She said that she would wait for her husband to take her. Overall I want Annie to feel confident, this has pushed me to examines Annies speaking more closely.
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